Frequently Asked Questions

Everything you need to know about your Liu Jo shopping experience.

What are the available shipping methods and delivery times?

We offer Standard and Express shipping options. Standard delivery typically takes 3-5 business days, while Express delivery arrives within 1-2 business days. Shipping costs and timelines may vary depending on your location.

How can I return an item and what is the return policy?

You can return any product within 14 days of the delivery date. Items must be in their original condition with all tags attached. Simply use the pre-paid return label included in your package to send the items back to us.

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for installment payments. All transactions are secured using advanced SSL encryption.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' to help you find the perfect fit. Our sizing follows Italian standards, so we recommend referring to the conversion chart if you are shopping from abroad.

Are Liu Jo products authentic?

Yes, all products purchased through our official online store are 100% authentic Liu Jo items. Each product comes with a certificate of authenticity or a unique QR code to verify its origin.

Can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can follow your package in real-time.